Terms of use

01Who we are

Rentro is a rental concierge that helps people find homes to rent in Gurgaon. These terms apply whenever you use this website, apply to work with us, or talk to us about your search.

02Applying

• You must be at least 18 years old to apply.
• The WhatsApp number you give us must be your own, and the details you share must be accurate.
• Each list has a limited number of places. Applying does not guarantee we will take on your search, and we may move your application to a later list.
• Applications for a Thursday list close at 6 PM IST on the Wednesday before. Later applications join the following list.

03What we do, and what we don't

We search for homes that match your brief, check what we reasonably can about each one, arrange visits and help you compare and negotiate. We do not own or manage the homes we suggest.

Information about a home comes from owners, their representatives and other sources. We work hard to confirm it, but we cannot promise that every detail is complete or will not change. Please inspect every home yourself before you commit.

Any rental agreement is between you and the owner. The decision to rent a home, and the terms you accept, are always yours.

04Fees

If our service carries a fee for you, we will tell you what it is and when it is due, in writing, before we begin your search. We never take payment through this website.

05Messages from us

By applying, you agree that we may contact you on WhatsApp about your application and your search. You can ask us to stop at any time by replying STOP or by emailing us. We will not send you unrelated marketing.

06Using this website

• Do not use this website for anything unlawful, or to send false, misleading or automated applications.
• Do not try to disrupt the website, get around its security, or collect information about other people from it.
• The words, design and images on this website belong to us or are used with permission. Please do not copy them without asking.

07Our responsibility

We provide our service with reasonable care and skill. To the extent the law allows, we are not responsible for the condition of any home, for what owners do or fail to do, or for losses that come from a decision you make about a home. Nothing in these terms limits rights you have that cannot be limited by law.

08Changes and governing law

We may update these terms from time to time. The date at the top of this page shows when they last changed. These terms are governed by the laws of India.